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The payment will be returned without a delay, and within 14 days after you have received the cancellation confirmation. If you decide to cancel this agreement, we will return your payment in full, including the shipping costs (only the amount of the cheapest available shipping method). Use the following contact information to send the notification:Įmail: Number: FI32234856 Effects of canceling your order You can also use our printable return form, but it is not required. To comply with the 14-day deadline you need to send the notification before the deadline. To use your right to cancel, you need to send us an unambiguous notification of your decision (for example by phone or by email). If the product is downloaded, the deadline for canceling this agreement is 14 days after you have downloaded the product. The deadline for canceling this agreement ends 14 days after you have received the last shipment of your order. You have the right to cancel this agreement within 14 days without declaring the reason. Warranty does not apply to faults that have been caused by:Ī) incorrect maintenance, lack of maintenance, or lack of calibrationī) software, parts, or equipment that have not been delivered by Astro Art StoreĬ) unauthorized modifications or misuse of the product Warranty-related issues can be dealt either directly with the manufacturer or with Astro Art Store. The online store will inform about exceptional delivery times on the website.Īll of our products have at least a 1-year warranty by the manufacturer. We are not responsible for delays caused by force majeure or indirect losses caused by delays. Exceptions to delivery times are stated. We will notify you about the possible delays right after your order. Our most common delivery times to Finland vary depending on the product and delivery method in question. The available shipping methods vary depending on the products and the combined weight of the products in the shopping cart. The exact shipping fees are visible when you have chosen your preferred payment method and shipping method for your order. We will present an estimate of the shipping fees in the shopping cart. Shipping fees include shipping and packaging fees. You can use the following information to contact our customer service: Always make sure that the package contents matches the order confirmation.
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Make sure that you have your customer number and order number available when contacting our customer service.
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Keep the order confirmation in case you need to contact our customer service. If you have questions regarding your order, contact our customer service immediately. Always check the content of the order confirmation. By clicking "buy" you accept the terms and conditions of Astro Art Store.Īfter we have received your order we will immediately send you an order confirmation that contains your order information. (Paytrail Oyj, Innova 2, Lutakonaukio 7, 40100 Jyväskylä). The payment methods are invoice, installment payment, card payment and payment via online bank.īy filling your personal information at the checkout you accept the terms and conditions of Paytrail Oyj
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The online checkout service in use is Paytrail. When placing an order you are required to accept the terms and conditions. Contact information collected during the order process is only used for the delivery of the order, unless otherwise stated. All customer information is handled confidentially. Products on the online store are ordered by adding them to the shopping cart and by paying them with an online checkout service. Products are sold for private customers over 18 years of age. These terms and conditions are valid from November 7th, 2020.